Scharmach Consulting

Troubleshooting

Problems with various information systems can be a real bane. The IT system sounds quite enigmatic, but it is also an ordinary website or application, as well as programs that we have on our computers and use them. Our scope of activities includes websites, online stores, content management systems and similar things based on the Internet, so using our experience we can help solve problems related to this area of ​​activity. In certain situations, you can of course say that there are already people for that. For example, technical support that looks after a specific solution – see online store systemsand technical support offered by the system manufacturer. Nevertheless, it should be mentioned here that our contact with technical support may be different from that of a customer who is unfamiliar with online store software – it may simply be easier for us to reach an agreement with technical support and, as a result, we will save our customer’s time. We will save our client’s time not only because it will be easier for us to get along with people from our industry, but also because our client will not have to wait on the hotline or chat for an answer, because we will do it for him. Similar analogies can be applied in many other situations.

Easier accessibility and greater ease of use of store systems , or for content management or websites , means that almost anyone with some basic knowledge or a tutorial found on the Internet can start such a solution. However, in the event of problems, both the banal and the complicated ones, experience is needed here on how to deal with such a situation. There are many times when a freshman – a new user – may simply not know how to contact technical support or how to look for solutions in Internet sources, because he simply does not have the necessary experience in this matter, and acquiring it is associated with with a lot of timeand not always successful. Finding a solution to a technical problem with a store or website on the Internet is one thing, and its implementation is another.

Rozwiązywanie problemów
Rozwiązywanie problemów

If the solution to the problem involves programming work, a large number of users may already feel quite resigned and fall off the run. Even if you manage to introduce the described change, it may not work and here a more in- depth analysis of the problem with the use of appropriate tools is required . This, of course, is only one of the possible problems that may arise and which are many times more complex than they appear.

Our company offers a comprehensive approach to solving problems in the area in which we operate. We mean here, among others:

  • solving problems with websites
  • solving problems with online stores
  • solving problems with CMS content management systems
  • troubleshooting with hosting servers
  • troubleshooting e-mail servers
  • troubleshooting e-mail functioning
  • solving programming problems in the field of websites and online stores
  • general troubleshooting with the use of the store and websites, helpdesk, training in use

These are just some examples. Of course, this can be further fragmented, e.g. the scope of assistance at an online store may include dealing with technical problems, verifying problems with products, or the ordering system. Everything depends on the specific case and what the client really has a problem with, so we focus on a thorough interview to determine where the problem lies.

Our service of solving problems with stores and websites can also be ordered in the form of a subscription – for this purpose, it is best to ask us for an exact quote for this model of cooperation.

If something does not work, it is better to contact specialists – this way you will save yourself time and money.

Solving technical problems with stores or websites takes time, and if you do not know it, you will certainly spend more time solving them than we do. By letting us take care of the problem, you save time and money, because assuming that the problem effectively blocks the operation of your website or store, you simply do not earn this money. Ask us for a free quote!